Why is customer service more important than making money on every sale

“Build it and they will come, build it well and they will continue to come back.” – Questa Volta blogger. If you have ever shopped online, in a store, or at all, you know how important it is to get what you ask for. When shopping in stores, there is a sense of automatic customer …

Being Prepared For The Holidays

Happy Holidays, everyone! First of all, how are you doing? I hope Cyber Monday went well, and that you are enjoying your online presence and all of your companies and businesses are thriving! In my experience, Cyber Monday is the biggest day of the year. More online traffic can be experienced than any other day …

Thanksgiving Fun

First of all, happy Thanksgiving week! I love the holidays and I am so excited that it is finally cold in Los Angeles that I have been wearing a scarf and coat every day (even though the temperatures are ranging from 75-80 most days) and I hope you are doing the same if you live …

Step into your users head when navigating your website

When designing your dream website and coming up with how everything should look and where things should be placed, something that can be easily forgotten is the experience that will be had by the customer. We have all done this, created something beautiful and amazing and then later found out that it is actually difficult …

Fundraising on The Internet

Do you have a project you’ve been working on for a long time that you need to get funded? Do you have an idea that you think could make you a million dollars if you just had a few thousand to start off with? Do you believe, like Kanye West believes, that you could change …

Why Nothing Is Really "Private" On the Internet

On average, every 60 seconds on Facebook 510 comments are posted, 293,000 statuses are updated, and 136,000 photos are uploaded*. That means that a lot of people are constantly putting out a torrent of information onto the Internet and into the world for everyone to see. People tend to be under the misconception that if …

What Makes You Trust a Website

When I am shopping online with the intention of buying products from a company, which includes giving them my credit card information on a website, the last thing that I want to be feeling is suspicious of the company or the people who I am giving this credit card information to. When I browse the …

Celebrate the Obscure Holidays

As a company, something you want to do is stand out – be out of the ordinary and special so that customers come to you asking for whatever it is you are trying to sell. A fun way you can do this is by bringing to light holidays that aren’t widely known. People love celebrating …

Customer Service

Something I love more than anything in a company is great customer service. I know I am not alone when I say that customer service can make or break a company; once you experience terrible customer service it can be difficult to see said company in the same light again. Something that I appreciate greatly …

Newsletters and Your Company

When thinking about marketing you have to make sure that all of your bases are covered (of which there are a lot). This includes social media, which has been covered pretty thoroughly in previous blog posts, snail mail (if your company is into that sort of thing: I’ll elaborate on this in a moment), and …

Google Chrome

I have been using Google Chrome for about five years now, and I just downloaded my second add-on. This is exciting because it is a typo corrector that goes along with you as you type online. It goes deep into the typos of your document, even analyzing grammatical errors that are very easy to miss. …

Clearing your Cache

As someone who is constantly on the Internet, I have learned a lot about the things that people usually think they are having trouble with. These are things that people would call a customer service representative about, to which the rep would typically respond something along the lines of “have you tried turning it off …

The downsides of using videos on your site

When building your website, you want to make it concise, clear, and always entertaining. This keeps customers on your site, browsing around, and hopefully contributing to your company. A good way to hold people’s attention is through use of videos on your site. Videos can be a good form of an attention grabber, here and …